1 Introduction
365 Cuci ("we", "platform") are committed to protecting the privacy of every member and user who accesses the website 365cuci.bio. This Privacy Policy document is provided to inform you of our practices in managing personal data in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia.
By registering an account or using the services of 365 Cuci, you consent to our collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any of the terms herein, please discontinue use of our platform.
This Privacy Policy applies to all services offered by 365 Cuci including Sports Betting (Malaysia Super League, EPL, badminton), Live Casino games, online slots, lottery, virtual sports, and all related customer support services.
Note: This Privacy Policy should be read together with our
Terms & Conditions 365 Cuci. Both documents together form the complete agreement between you and our platform.
2 Personal Data We Collect
365 Cuci collects two main categories of data from our users:
2.1 Data You Provide Directly
- Identity Information: Full name (as per MyKad), MyKad number, date of birth, gender.
- Contact Information: Malaysian mobile number, active email address, residential address.
- Financial Information: Malaysian bank account number, bank name, digital wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay).
- Verification Documents: A copy of your MyKad, utility bill or other KYC documents requested for verification purposes.
- Communication Information: Records of interactions with customer support via live chat, email, or Telegram.
2.2 Automatically Collected Data
- Technical Data: IP address, device type, operating system, web browser, screen resolution.
- Usage Data: Pages visited, session duration, login frequency, betting and transaction history.
- Location Data: General location based on IP address for security and compliance purposes.
- Cookie Data: Session cookies, functional cookies, and analytics cookies to enhance the user experience.
| Data Category |
Example |
Requirement |
| Identity |
Full name, MyKad, date of birth |
Mandatory – KYC & age verification |
| Contact |
Phone number, email |
Required – Communications & OTP |
| Financial |
Bank accounts, digital wallets |
Required – Deposit/Withdrawal Processing |
| Technical |
IP, device, browser |
Automatic – Security & analytics |
| Usage |
Betting history, sessions |
Automatic – Service improvement |
3 Purpose of Data Collection
Personal data collected by 365 Cuci used solely for the following purposes:
- Account Management: Registering, verifying, and maintaining member accounts 365 Cuci yours.
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as managing withdrawals to your Malaysian bank account.
- Identity Verification (KYC): To verify that you are a valid individual aged 18 and above, in accordance with legal requirements.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and other suspicious activities.
- Customer Support: Assists you with technical issues, account enquiries, and service-related complaints. 365 Cuci.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations, including Malaysia's PDPA and financial reporting requirements.
- Service Improvement: Analysing usage patterns to improve the platform, promotions and overall user experience.
- Marketing Communications: Sending promotional information, exclusive offers and platform updates – only where you have given your consent.
Data Minimisation Principle: 365 Cuci only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data.
4 How Data Is Collected
365 Cuci collects your personal data through the following methods:
- Registration Form: Information you provide when opening a new account on our platform.
- KYC Process: Verification documents you upload during the identity verification process.
- Financial Transactions: Information shared when you make a deposit or withdrawal using local Malaysian payment methods.
- Support Interactions: Information you share when communicating with our customer support team.
- Cookie Technology: Data collected automatically via cookies and similar tracking technologies as you browse the platform.
- Trusted Third Parties: In certain cases, we may receive data from identity verification providers, payment gateways or betting service providers that work with us.
5 Data Sharing With Third Parties
365 Cuci does not sell or rent your personal data to any third parties. However, we may share data in the following limited circumstances:
- Service Providers: Third parties that assist us in operating the platform, including hosting providers, payment gateways (Touch 'n Go, GrabPay, DuitNow, FPX), gaming software providers and data analytics companies. All such parties are bound by strict confidentiality agreements.
- Legal Requirements: When required by a court, regulatory body or Malaysian government authority such as Bank Negara Malaysia or the Securities Commission.
- Fraud Prevention: Sharing information with fraud prevention agencies or relevant financial institutions where there are reasonable grounds to suspect unlawful activity.
- Business Transfer: In the event of a merger, acquisition or sale of business assets 365 Cuci, your data may be transferred to the new entity with appropriate notice.
In all data sharing instances, 365 Cuci ensuring that all recipients maintain a level of data protection equivalent to or higher than our own standards.
6 Data Security
365 Cuci implements multiple layers of technical and operational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:
- 256-bit SSL Encryption: All communications between your device and the 365 Cuci encrypted using the latest TLS protocol.
- Two-Factor Authentication (2FA): An additional layer of security via OTP sent to your registered Malaysian mobile number each time you log in.
- 24/7 Monitoring: An automated security monitoring system active around the clock to detect suspicious activity.
- Internal Access Controls: Only authorised 365 Cuci who have been specifically authorised may access members' personal data, and only to the extent necessary for their duties.
- Regular Security Audits: We conduct regular penetration testing and security audits to identify and remediate system vulnerabilities.
- Data Backup: Data is securely and regularly backed up to ensure continuity of service.
Although we take all reasonable precautions, no system is 100% secure. If you suspect your account 365 Cuci has been compromised, please contact our customer support immediately.
7 Data Retention Period
365 Cuci retains your personal data only for as long as necessary to fulfil the stated purposes or as required by law:
- Active Account Data: Retained for as long as your account remains active on the platform 365 Cuci.
- Data After Account Closure: Transaction records and KYC documents are retained for a minimum of 7 years following account closure, in accordance with Malaysia's anti-money laundering legal requirements.
- Security Logs: Access logs and security activity records are retained for 2 years for investigation purposes if required.
- Communication Data: Customer support conversation records are retained for 1 year for quality control purposes.
Once the retention period has expired, data will be securely deleted or anonymised using methods that comply with industry standards.
8 Your Rights Regarding Personal Data
As a member 365 Cuci and a Malaysian citizen or resident, you have the following rights under the PDPA 2010:
Access Rights Request a copy of the personal data we hold about you.
Right to Rectification Correct inaccurate or incomplete data through your account settings.
Right to Erasure Request deletion of your data under certain circumstances permitted by law.
Right to Object Object to the processing of your data for direct marketing purposes at any time.
Right to Portability Receive your data in a structured format for transfer to another platform.
Withdraw Consent Withdraw consent for data processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact us at support@365cuci.bio or via the in-platform live chat. We will process your request within 14 working days.
9 Cookies & Tracking Technologies
Platform 365 Cuci uses cookies and similar technologies to enhance your experience. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, user sessions and security. These cookies cannot be disabled.
- Functional Cookies: Saving your preferences such as language, display settings and login details (if you select "remember me").
- Analytical Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is processed in aggregate and does not identify individuals.
- Performance Cookies: Measures page response times and helps us identify technical issues early.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the full functionality of the platform. 365 Cuci.
10 Third-Party Links
Platform 365 Cuci may contain links or integrations with third-party services such as payment gateways (Touch 'n Go, GrabPay, DuitNow, FPX) and game providers. Please note that:
- Privacy Policy 365 Cuci applies only to data processed within our platform.
- Once you leave our platform to access third-party services, their respective privacy policies will apply.
- We encourage you to read the privacy policy of each third party you use alongside the platform 365 Cuci.
- 365 Cuci is not responsible for the privacy practices or content of any third-party websites.
11 Changes to the Privacy Policy
365 Cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform services. Any significant changes will be communicated to you via:
- In-platform notification upon login.
- Email sent to your registered email address.
- Updates are reflected on the "Last Updated" date at the top of this document.
Continued use of the platform 365 Cuci after the updated Privacy Policy takes effect will be considered your acceptance of the revised terms. We encourage you to review this page periodically.
12 Contact Us
If you have any questions, concerns or complaints regarding our Privacy Policy 365 Cuci or on how we handle your personal data, please contact our Data Protection Officer through the following channels:
- Privacy Email: privacy@365cuci.bio – for enquiries specifically related to personal data.
- General Support: support@365cuci.bio – for account issues and general enquiries.
- Live Chat: Available 24/7 directly within the platform 365 Cuci for immediate assistance.
- Telegram: Reach our support agents via Telegram for a quick response.
We are committed to responding to all privacy-related enquiries within 14 working days. For urgent matters such as suspected data breaches or unauthorised access, we will respond within 48 hours.